***EXTENDED CHRISTMAS RETURN PERIOD***
All orders made on or after 21st November 2022 will be eligible for return right up until 31st January 2023 (subject to all other conditions as below).
Returns Policy
We want you to be happy with your new sunglasses! Returns are therefore accepted without question and no explanation is required, although we are always keen to hear any feedback that you do have.
To be eligible for a return, items must be returned within 30 days, in the same unused condition that you received them (trying on is of course OK!), and should be returned complete with any included cases, accessories and manufacturer’s packaging.
Return Shipping
To return your product, please contact us at info@genuinestyle.com to request a return authorisation and a free shipping label.
We would obviously advise you contact us for a free label but our return address is:
Genuinestyleuk Ltd
Po Box 792
Winchester
SO23 3RQ
Exchanges and Refunds
Please indicate when arranging the return whether you wish to exchange for another product or to receive a full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. and confirm the the approval of your refund or exchange.
Once approved, your refund/exchange will be processed immediately, and either your new item will be sent (same day) or a credit will automatically be applied to your credit card or original method of payment (within 7 days, typically sooner).
Please contact us at info@genuinestyle.com with any questions at all regarding the returns and refund process.
