Tom Ford FT0519 Ondria Women's Sunglasses 16C Silver/Grey
We are a UK based company and items are shipped from within the UK. Delivery is FREE via the Royal Mail Tracked 24 service, typically arriving the very next day for all orders received by 2.30pm. (An upgrade to a guaranteed next working day service, again on orders placed by 2.30pm for same day dispatch) is also available for a small upgrade fee).
Rest of Europe
Delivery to the rest of Europe has a flat fee of just £7.50, fully tracked and insured. This service typically takes 5-10 days although recently some orders have taken slightly longer due to delays caused by COVID-19.
At this point in time, all items are shipped from the UK and may therefore be subject to customs/import charges on delivery, as the UK is not currently part of the EU. You will be responsible for these charges, so please research them before you buy.
Rest of the World
Delivery outside of Europe has a flat fee of just £15.00, fully tracked and insured. This service typically takes 10-21 days although recently some orders have taken slightly longer due to delays caused by COVID-19 and also by Brexit.
At this point in time, all items are shipped from the UK and may therefore be subject to customs/import charges on delivery. You will be responsible for these so please research them before you buy.
* CHRISTMAS RETURNS EXTENDED AND NOW AVAILABLE UNTIL 31ST JANUARY 2022 FOR ALL ITEMS PURCHASED IN NOVEMBER AND DECEMBER (subject to being returned in new and unused condition - see below) *
We want you to be happy with your new sunglasses! Returns are therefore accepted without question and no explanation is required, although we are always keen to hear any feedback that you do have.
To be eligible for a return, items must be returned within 30 days, in the same unused condition that you received them (trying on is of course OK!), and should be returned complete with any included cases, accessories and manufacturer's packaging.
To return your product, please contact us at email@example.com to request a return authorisation and a free shipping label.
We would obviously advise you contact us for a free label but our return address is:
Po Box 792
Please note that free returns only applies when a request is made to us to provide the label.