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Company Number: 08942127 – Registered in England
Registered Office: 384 Linthorpe Road, Middlesbrough, Cleveland, TS5 6HA, United Kingdom
Telephone: 01962715340
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UK Delivery
We realise that getting your new sunglasses both safely and quickly is important to you, and we endeavour to send them out as quickly as possible!
All orders received by 3pm on weekdays will be shipped same day via DHL Parcel or Royal Mail ‘next day’ delivery, free of charge. All orders received after 3pm on a weekday or over the weekend will leave on the next working day.
Rest of Europe
Delivery to the rest of Europe has a flat fee of just £10.00, fully tracked and insured. This service typically takes 3-10 days. We also offer faster courier services if delivery is needed more urgently.
At this point in time, all items are shipped from the UK and may therefore be subject to customs/import charges on delivery, as the UK is not currently part of the EU. You will be responsible for these charges, so please research them before you buy. We value our European customers and the previous relationship we had with EU countries and are looking to find a better solution to this within Europe in the near future.
Rest of the World
Delivery outside of Europe has a flat fee of just £15.00, fully tracked and insured. This service typically takes 5-21 days. We also offer faster courier services if delivery is needed more urgently.
At this point in time, all items are shipped from the UK and may therefore be subject to customs/import charges on delivery. You will be responsible for these so please research them before you buy.
Returns Policy
We want you to be happy with your new sunglasses! Returns are therefore accepted without question and no explanation is required, although we are always keen to hear any feedback that you do have.
To be eligible for a return, items must be returned within 30 days, in the same unused condition that you received them (trying on is of course OK!), and should be returned complete with any included cases, accessories and manufacturer’s packaging.
Return Shipping
To return your product, please contact us at info@genuinestyle.com to request a return authorisation and a free shipping label.
Genuinestyleuk Ltd
Po Box 792
Winchester
SO23 3RQ
Exchanges and Refunds
Please indicate when arranging the return whether you wish to exchange for another product or to receive a full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. and confirm the the approval of your refund or exchange.
Once approved, your refund/exchange will be processed immediately, and either your new item will be sent (same day) or a credit will automatically be applied to your credit card or original method of payment (within 7 days, typically sooner).
Please contact us at info@genuinestyle.com with any questions at all regarding the returns and refund process.
For all enquiries please us the Support button or email us at info@genuinestyle.com
Registered office address: 384 Linthorpe Road, Middlesbrough, Cleveland, TS5 6HA, United Kingdom
Office Telephone: 01962715340