FAQ

The below aims to answer some common questions but please feel free get in touch if you have any questions or we can help in any way!

What are my delivery options?

Europe and worldwide – Standard shipping is just £6 and your item will arrive with your local post provider in typically 5-10 days (can be longer due to Customs clearance queues). Faster services are available for an additional cost.

All items are shipped via fully trackable services and you will receive the tracking details. We are here to help in the unlikely event that you do experience any issues.

All orders received by 3pm on weekdays will be shipped same day via DHL Parcel or Royal Mail ‘next day’ delivery, free of charge. All orders received after 3pm on a weekday or over the weekend will leave on the next working day.

Can I return items if I change my mind or they do not suit me?

Yes, absolutely, we want happy customers! We offer returns within 30 days on all items, free of charge. All we ask is that items are returned in original new condition and with all packaged accessories. Both exchanges (including partial) and full refunds are available.

Do you offer an extended returns period over Christmas

Yes, we want you to be able to gift in confidence. All items ordered on or after 18th November 2024 are eligible for return right until 15th January 2025, offering extra peace of mind on those Christmas gifts over the festive period.

Are your products authentic?

All products that we sell are authentic branded and licensed goods purchased from distributors dealing directly with the brands and official manufacturers. We are able to offer them competitively due to the lower overheads of selling online.

Do I get a warranty with the sunglasses?

Warranties offered differ by manufacturer but we personally guarantee all items that we sell against genuine manufacturing faults and defects for a period of 12 months after purchase, in addition to any manufacturer warranty offered.

Do you match prices with other retailers?

Yes, we do. We will match the price (including delivery) of any reputable UK based company, providing that the same item is in stock with them.

How can I contact you?

We operate a Live Chat facility and will also respond promptly to emails, please contact info@genuinestyle.com if you need any help with either an existing order or a potential purchase.

Do you have a physical Shop or shops?

Not at this time. Operating online only allows us to offer the best possible prices and all items can be delivered next day.

Free delivery - Free returns - Next day delivery

FAQ