Fast & Free UK Delivery

Everything you see is in stock & ready to go!

Free Returns

Price Match Available

Authentic Products

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FAQ

The below aims to answer some common questions but please feel free get in touch if you have any questions or we can help in any way!

What are my delivery options?

Europe and worldwide – Standard shipping is just £6 and your item will arrive with your local post provider in typically 5-10 days (can be longer due to Customs clearance queues). Faster services are available for an additional cost.

All items are shipped via fully trackable services and you will receive the tracking details. We are here to help in the unlikely event that you do experience any issues.

All orders received by 3pm on weekdays will be shipped same day via DHL Parcel or Royal Mail ‘next day’ delivery, free of charge. All orders received after 3pm on a weekday or over the weekend will leave on the next working day.

Can I return items if I change my mind or they do not suit me?

Yes, absolutely, we want happy customers! We offer returns within 30 days on all items, free of charge. All we ask is that items are returned in original new condition and with all packaged accessories. Both exchanges (including partial) and full refunds are available.

Do you offer an extended returns period over Christmas

Yes, we want you to be able to gift in confidence. All items ordered on or after 21st November 2022 are eligible for return right until 31st January 2023, offering extra peace of mind on those Christmas gifts over the festive period.

Are your products authentic?

All products that we sell are authentic branded and licensed goods purchased from distributors dealing directly with the brands and official manufacturers. We are able to offer them competitively due to the lower overheads of selling online.

Do I get a warranty with the sunglasses?

Warranties offered differ by manufacturer but we personally guarantee all items that we sell against genuine manufacturing faults and defects for a period of 12 months after purchase, in addition to any manufacturer warranty offered.

Do you match prices with other retailers?

Yes, we do. We will match the price (including delivery) of any reputable UK based company, providing that the same item is in stock with them.

How can I contact you?

We operate a Live Chat facility and will also respond promptly to emails, please contact info@genuinestyle.com if you need any help with either an existing order or a potential purchase.

Do you have a physical Shop or shops?

Not at this time. Operating online only allows us to offer the best possible prices and all items can be delivered next day.

UK Delivery

We realise that getting your new sunglasses both safely and quickly is important to you, and we endeavour to send them out as quickly as possible!

All orders received by 3pm on weekdays will be shipped same day via DHL Parcel or Royal Mail ‘next day’ delivery, free of charge. All orders received after 3pm on a weekday or over the weekend will leave on the next working day. 

Rest of Europe

Delivery to the rest of Europe has a flat fee of just £10.00, fully tracked and insured. This service typically takes 3-10 days. We also offer faster courier services if delivery is needed more urgently.

At this point in time, all items are shipped from the UK and may therefore be subject to customs/import charges on delivery, as the UK is not currently part of the EU. You will be responsible for these charges, so please research them before you buy. We value our European customers and the previous relationship we had with EU countries and are looking to find a better solution to this within Europe in the near future.

Rest of the World

Delivery outside of Europe has a flat fee of just £15.00, fully tracked and insured. This service typically takes 5-21 days. We also offer faster courier services if delivery is needed more urgently.

At this point in time, all items are shipped from the UK and may therefore be subject to customs/import charges on delivery. You will be responsible for these so please research them before you buy. 

Returns Policy
We want you to be happy with your new sunglasses! Returns are therefore accepted without question and no explanation is required, although we are always keen to hear any feedback that you do have. 

To be eligible for a return, items must be returned within 30 days, in the same unused condition that you received them (trying on is of course OK!), and should be returned complete with any included cases, accessories and manufacturer’s packaging.

Return Shipping
To return your product, please contact us at info@genuinestyle.com to request a return authorisation and a free shipping label.

We would obviously advise you contact us for a free label but our return address is:

Genuinestyleuk Ltd
Po Box 792
Winchester
SO23 3RQ

Exchanges and Refunds
Please indicate when arranging the return whether you wish to exchange for another product or to receive a full refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. and confirm the the approval of your refund or exchange.

Once approved, your refund/exchange will be processed immediately, and either your new item will be sent (same day) or a credit will automatically be applied to your credit card or original method of payment (within 7 days, typically sooner).

Please contact us at info@genuinestyle.com with any questions at all regarding the returns and refund process.

For all enquiries please us the Support button or email us at info@genuinestyle.com

Registered office address: 384 Linthorpe Road, Middlesbrough, Cleveland, TS5 6HA, United Kingdom

Office Telephone: 01962715340